Rain Bird Shipping & Returns Policy
Last Updated: March 25, 2022
By accessing or using store.rainbird.com, golfstore.rainbird.com, servicesstore.rainbird.com, www.rainbird.com and various related Rain Bird Corporation websites and services (collectively, the “Site”), you agree to be bound by this Shipping and Returns Policy and all of the terms incorporated herein by reference. This Shipping and Returns Policy describes how we ship orders placed through our Site and how we handle requests for order returns.
WHEN WILL I RECEIVE MY ORDER
Please review the checkout before you submit your order for the shipping methods available for your items. We will arrange for shipment of orders to you in accordance with the applicable method selected.
We ship orders every Monday through Friday. Once your package ships, we will send an email with a link to track it.
You will pay all shipping and handling charges specified during the ordering process. Title and risk of loss pass to you upon our transfer of the products to the carrier. Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments.
CREDIT CARD FAILURE
There are many reasons for a failed credit card transaction. Your card information may have been entered wrong, the card may have expired or reached its credit limit, or a malfunction may have occurred with the credit card processing system. Please double check your information. If you continue to have problems, please contact Rain Bird Customer Service at CustomerService@rainbird.com or call us Monday – Friday, 7AM to 5PM at (800) 724-6247.
Please provide Rain Bird Customer Service with any error messages you may have received.
To cancel your order, please contact Rain Bird Customer Service at CustomerService@rainbird.com or call us Monday – Friday, 7AM to 5PM at (800) 724-6247 on the day that you placed your order. Due to our desire to promptly ship out customer orders, we cannot guarantee that your order can be cancelled. However, we will make every effort to cancel your order provided that it has not entered the shipping process.
SHIPMENTS RECEIVED BACK BY SELLER
Correct billing and shipping information relies solely on the buyer. Therefore, please verify that all your information is correct prior to finalizing your order. We do not issue refunds for any order that is received back as “Return to Sender” due to:
- Bad Address
- Moved-Unable to Forward
We currently ship only to destinations within the contiguous United States. We do not ship to Hawaii or Alaska.
We collect and remit sales taxes as required by applicable law.
REQUESTS FOR RETURNS
All return requests must be made within thirty (30) days from receipt of shipment. We are not required to accept shipments outside of the return window.
Refunds will not be issued until one of the following occur:
- Customer Service determines that the shipment does not need to be returned for refund.
- Shipment is authorized by Rain Bird Customer Service for return.
Our acceptance of returns is expressly conditioned upon all item(s) being returned in NEW & UNUSED condition. Returns will be inspected by Rain Bird Customer Service. Once completed, you will be contacted with refund information through your credit card. This process may take up to 5 to 7 business days to issue a refund.
SPECIAL CONDITIONS AND RESTOCKING FEES
Product must be received in NEW & UNUSED condition for a refund to be processed. A restocking fee of 20% will be applied if the item(s) was used and/or damaged in any way.
WRONG ITEM(S) RECEIVED
If you do not receive the item(s) ordered, please contact us through with order number with the details of the item(s) received. Depending on the item, we may authorize you to keep or discard said items for a full refund. Otherwise, we will issue a return label to return the mis-shipped items for a full refund.
GOODS DAMAGED DURING TRANSIT
If your item(s) arrive damaged, please do not discard until written authorization is received by a Rain Bird Customer Service representative. Any order received as damaged requires image(s) of both the shipping carton and the product. Once the images are received, we will ship you a replacement or issue the appropriate refund. You may also refuse delivery on the spot if damages are clearly visible in which you will need to contact us about refusal of shipment so we can proceed with a full refund on the order.
If you have any questions about your order or you would like information about Rain Bird Corporation and our products, please contact Rain Bird Customer Service at CustomerService@rainbird.com or call us Monday – Friday, 7AM to 5PM at (800) 724-6247.